FAQs

General Questions

Can I have a sample and how much it will cost?

Yes, it is our company policy to present samples so that you can make sure it meets your requirements and avoid any mistakes. We do not make a profit margin from samples. The cost of the samples may vary depending on the product. If there is a quality issue or mistake, we will re-make it at no cost to you. However, if you want to change anything on the product that may attract a second sample charge.

For sample requests, please Contact Us and advise us of your packaging needs.


What's the turn around time?

Our manufacturers are based overseas, we will organize shipment ASAP.

  • For lightweight products, such as ribbons, labels, etc we will use air freight and the turn around time is 2-4 weeks.
  • For heavy products and bulk orders, we will transport by sea, the turn around time is 8-12 weeks from the confirmed¬†order or deposit receipted to deliver to you.

What's the minimum order quantity?

MOQ varies for different products.

  • Premium Paper Bags: 2500pcs
  • Takeaway paper bags: 5000pcs
  • Labels/Stickers: 5000pcs
  • Ribbons: 2000 yards (40 rolls)
  • Corrugated boxes: 3000pcs
  • Cardboard Boxes (folding cartons): 5000pcs
  • Rigid boxes: 1000pcs
  • Food grade boxes: 5000pcs
  • Food pails: 50,000pcs

I can't find a particular product, what should I do?

You can try to search by its name in the searching bar above, if a product you are looking for is not available on our website, please Contact Us  and we will recommend a suitable alternative. If you are looking for a custom-made product, please also contact us to get a quote.


I have a quality concern /complaint about a product, how should I resolve this?

Within two business days after delivery you can give us notice of any claim for damages on account of condition, quality, or grade of the goods, specifying the basis of the claim in detail. Otherwise, failure to notify us under the conditions constitutes an irrevocable acceptance of the goods.


Why can't the printed colours be 100% the same as seen on my monitor?

The colour you see on the screen is RGB (Red, Green and Blue) which is the colour space for digital images. In contrast, CMYK (Cyan, Magenta, Yellow, Key/black) is what is produced in the digital printing process. The printing machine creates images by combining CMYK colours.

 

 

(RBG colours on the screen vs CMYK colours printed) 


Why can't the colours be printed 100% the same for every print run?

  • The colour and composition of paper affects the printed colour
  • Papers have different chemical compositions, additives, textures, finishes, etc that all react differently with inks and toners of digital and conventional presses.

How can we prepare print ready files?

We will provide you with a dieline template and assist with working with your designers to ensure your design meets our artwork requirements for printing. For more comprehensive information please see our artwork requirements.


Eco Packaging

What are the benefits of compostable, flexible packaging?

Compostable packaging has many benefits, including the fact that it can be treated like organic waste, and therefore, decompose naturally just like organic matter. When compostable packaging is discarded in the organic waste stream as compost, it will fully decompose within 6 months into a natural fertilizer for soil and plants.


What is the required amount of time for compostable packaging to completely break down?

International standards for compostable packaging include ASTM D6400, EN 13432 and ISO 17088 which requires compostable materials to biodegrade within 180 days.


What's the difference between industrial and home composting?

Industrial compostable products must be disposed of in a designated industrial composting facility as the materials require higher temperatures (above 55 degrees to biodegrade). The environments in commercial facilities are designed to optimise the degradation process as industrial composting more rigorously sustains the temperature and stability of the compost due to more controlled conditions including high levels of heat, humidity and the presence of bacteria/microorganisms.

Home compostable products in contrast can be composted at home. All components and materials used in the packaging including the printing ink and adhesives will decompose into organic soil. The composting process involves the collection of organic and plant-based materials that are either piled in an area of the backyard or collected in a compost bin. How the materials compost is  dependent upon the relative atmospheric conditions of compost, soil conditions, local climate and what is added to the compost.


What's the difference between biodegradable and compostable packaging?

Biodegradation is a biological process in which materials are metabolized into CO2, water and biomass, with the help of microorganisms. The process of biodegradation depends on the conditions of the specific environment and on the material or application itself, and therefore, the rate of decomposition varies significantly.

Compostability¬†describes material which biodegrades within a time frame of 180 days under composting conditions¬†‚ÄĒ high humidity, high temperature and the presence of microorganisms and bacteria. The specific conditions are described as ‚Äėstandards,‚Äô such as the European standard for industrial composting EN 13432 (for packaging) or EN 14995 (for plastic material in general). Materials and products complying with these standards can be certified and labelled accordingly.