FAQs

Yes, it is our company policy to present samples so that you can make sure it meets your requirements and avoid any mistakes. We do not make a profit margin from samples. The cost of the samples may vary depending on the product. If there is a quality issue or mistake, we will re-make it at no cost to you. However, if you want to change anything on the product, that may attract a second sample charge.

For sample requests, please Contact Us and advise us of your packaging needs.

Our manufacturers are based overseas; we will organize shipment ASAP.

• We will use air freight for lightweight products, such as ribbons, labels, etc.; the turnaround time is 2-4 weeks.
• For heavy products and bulk orders, we will transport them by sea; the turnaround time is 8-12 weeks from the confirmed order or deposit receipted to deliver to you.

MOQ varies for different products.

• Premium Paper Bags: 2500pcs
• Takeaway paper bags: 5000pcs
• Labels/Stickers: 5000pcs
• Ribbons: 2000 yards (40 rolls)
• Corrugated boxes: 3000pcs
• Cardboard Boxes (folding cartons): 5000pcs
• Rigid boxes: 1000pcs
• Food grade boxes: 5000pcs
• Food pails: 50,000pcs

You can try to search by its name in the search bar above; if a product you are looking for is unavailable on our website, please Contact Us and we will recommend a suitable alternative. If you are looking for a custom-made product, please contact us for a quote.

Within two business days after delivery, you can give us notice of any claim for damages on account of the condition, quality, or grade of the goods, specifying the basis of the claim in detail. Otherwise, failure to notify us under the conditions constitutes an irrevocable acceptance of the goods.

The colour you see on the screen is RGB (Red, Green and Blue), the colour space for digital images. In contrast, CMYK (Cyan, Magenta, Yellow, Key/black) is what is produced in the digital printing process. The printing machine creates images by combining CMYK colours.

(RBG colours on the screen vs CMYK colours printed) 

• The colour and composition of the paper affect the printed colour
• Papers have different chemical compositions, additives, textures, finishes, etc., reacting differently with the inks and toners of digital and conventional presses.

We will provide you with a dieline template and assist with working with your designers to ensure your design meets our artwork requirements for printing. For more comprehensive information, please see our artwork requirements.

Coated paper has a coating on them to improve brightness and smoothness. Whereas uncoated paper doesn’t have a coating to fill in between the fibres, it has a natural and rough texture. The coated paper doesn’t have to be considered glossy; it can be coated with glossy or matte finishes, whereas uncoated only has a matte finish.

Impact on the printing

The coated paper is “sealed”; it lets the ink settle on the surface, so the printings look deeper and more vibrant. Uncoated paper is more porous, absorbing more inks and making the printing dull and not as prominent.

Examples

A glossy finish will come with a smooth and shiny appearance. It is also very colour vibrant. However, because of this, it will be reflective. Opt for a glossy finish if you want a shiny look.

Whereas a matte finish will offer a more neutral and natural look. It will give your packaging an overall softer and more luxurious look. It won’t be reflective as the glossy finish.

Examples

International standards for compostable packaging include ASTM D6400, EN 13432 and ISO 17088, which require compostable materials to biodegrade within 180 days.

Industrial compostable products must be disposed of in a designated industrial composting facility as the materials require higher temperatures (above 55 degrees to biodegrade). The environments in commercial facilities are designed to optimise the degradation process as industrial composting more rigorously sustains the temperature and stability of the compost due to more controlled conditions, including high levels of heat, humidity and the presence of bacteria/microorganisms.

Home compostable products, in contrast, can be composted at home. All components and materials used in the packaging, including the printing ink and adhesives, will decompose into organic soil. The composting process involves collecting organic and plant-based materials that are either piled in an area of the backyard or collected in a compost bin. How the materials are composted depends upon the relative atmospheric conditions of the compost, soil conditions, local climate and what is added to the compost.

Biodegradation is a biological process in which materials are metabolised into CO₂, water and biomass with the help of microorganisms. The biodegradation process depends on the conditions of the specific environment and on the material or application itself; therefore, the decomposition rate varies significantly.

Compostability describes a material that biodegrades within 180 days under composting conditions — high humidity, high temperature and the presence of microorganisms and bacteria. The specific conditions are described as ‘standards,’ such as the European standard for industrial composting EN 13432 (for packaging) or EN 14995 (for plastic material in general). Materials and products complying with these standards can be certified and labelled accordingly.

International standards for compostable packaging include ASTM D6400, EN 13432 and ISO 17088 which requires compostable materials to biodegrade within 180 days.

Industrial compostable products must be disposed of in a designated industrial composting facility as the materials require higher temperatures (above 55 degrees to biodegrade). The environments in commercial facilities are designed to optimise the degradation process as industrial composting more rigorously sustains the temperature and stability of the compost due to more controlled conditions including high levels of heat, humidity and the presence of bacteria/microorganisms.

Home compostable products in contrast can be composted at home. All components and materials used in the packaging including the printing ink and adhesives will decompose into organic soil. The composting process involves the collection of organic and plant-based materials that are either piled in an area of the backyard or collected in a compost bin. How the materials compost is  dependent upon the relative atmospheric conditions of compost, soil conditions, local climate and what is added to the compost.

Biodegradation is a biological process in which materials are metabolized into CO₂, water and biomass, with the help of microorganisms. The process of biodegradation depends on the conditions of the specific environment and on the material or application itself, and therefore, the rate of decomposition varies significantly.

Compostability describes material which biodegrades within a time frame of 180 days under composting conditions — high humidity, high temperature and the presence of microorganisms and bacteria. The specific conditions are described as ‘standards,’ such as the European standard for industrial composting EN 13432 (for packaging) or EN 14995 (for plastic material in general). Materials and products complying with these standards can be certified and labelled accordingly.